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Leadership and Administrative Positions

We are Located near Hardy and Southern in Tempe, Arizona.

Full time hours are 7-3:30 Monday-Friday. During the summer season some extended hours and overtime are available as needed/desired.

Benefits:

  • Our starting wage is between $13.75 and $18/hour. We have some flexibility in start pay and offer generous increases based on performance and responsibility levels. Your wage is only limited by your ability to grow.
  • Health Insurance covered offered the first of the month after 60 days of employment.
  • Retirement benefits available after 2 years of employment.

General qualifications:

  • Ability to utilize Microsoft Office (mostly word and excel) proficiently.
  • Possess strong mathematical, analytical and problem-solving skills.
  • Work well with diverse types of people.
  • Able to positively guide the work culture to be upbeat, encouraging, and motivating, with effective yet considerate communication between all employees, including those in leadership roles.
  • Willing to be unforgivingly honest when addressing the strengths and weaknesses of employees and the organization with management.
  • Have a genuine interest in the welfare of the entire organization, including employee welfare and company profit levels.
  • Willing to compromise and sacrifice during the summer peak season and adjust to company demands during this time.
  • Flexible with tasks and duties, leaving pride aside to respect “grunt work” as much as higher level functions.
  • Be able to work with long periods of standing, sitting, moving around, going up and down 12-15 step ladders, lifting 40-80 pound boxes, moving pallets of books, and similar tasks.

Successful applicants for all positions will be trained and expected to perform numerous positions which may include:

  • Book Conditioner—Accurately assess the quality of a book per our standards.
  • General Laborer—Move books around in the warehouse as necessary to neatly organize them.
  • Packager—Correctly package ordered books per our standards.
  • Picker—Correct pick ordered books per our standards.
  • Postage Printer—Accurately print postage at the lowest cost and most effective delivery in order to satisfy customer’s speed demands while ensuring profit margin on orders is optimized.
  • Checker—Enforce quality control measures to ensure the correct item(s) in the correct condition are shipped to the correct person.
  • Lister—Accurately input books into our inventory system for sale.
  • Listing Manager—train and supervise listers to ensure high levels of quality and efficiency are maintained.
  • Trainer—train and supervise new employees including book conditioners, pickers, and packagers to ensure high levels of quality and efficiency are maintained.
  • Fulfillment and Customer Service Manager—Oversee fulfillment process for orders, and respond to customer’s emails related to concerns or questions they may have pre or post order.
  • Administrative Support Staff—
    • Receive inbound calls from customers wanting to purchase items or discuss difficulties with or questions about orders.
    • Assist in calling other businesses and inquiring about status of incoming orders or placing orders as needed.
    • Working with Excel and Google spreadsheets and proprietary software to manage large purchases of textbooks.
    • Physically audit packing of small and large orders of books to ensure accuracy and on-time delivery.
    • Issue Refunds for returns according to company standards.
    • Receive and respond to emails from customers about potential or past orders.
    • Do administrative work to assist sales and purchasing agents in closing deals.
  • Operations Manager—
    • Oversee all aspects of the operation and correct inefficiencies noted by Quality Assurance Manager (the owner).
    • Responsible for hiring, training, evaluating, and (as needed) discharging employees.
    • Ensure that employees maintain a fast and steady pace without losing necessary accuracy.
    • Assess employees’ skills and motivation in order to optimally deploy labor.
    • Switch from task to task as needed, even when not particularly expected. This includes not forgetting to eventually complete a task that was interrupted.
    • Maintain holistic awareness of the operation, even during highly attention-demanding experiences or when urgent issues arise.
    • When unexpected issues do occur, problem solve effectively and efficiently to determine a solution that diminishes the least amount of the company’s capital while attaining the company’s overarching goals
    • Weigh and implement changes that affect the company’s costs and operations long-term.
    • Self-aware and able to understand when help or input is needed in order to complete tasks or make decisions.
    • Keep calm in inevitable hectic moments to preserve productivity. Also sustain personal motivation in the slow and uneventful moments to preserve the same level of productivity.

How to apply:

Please send an email to careers@walkerbookstore.com including a copy of your resume (text in body of email, link to web resume, or attached file in word or pdf format only), and a cover letter describing related past experience, as well as mentioning one thing you have appreciated about a prior job, one challenge (personally or in a job) that you have overcome, and a brief description of the type of work environment you thrive in most. If you have experience driving a box truck or driving a forklift please mention this as well.